Shipping Terms
Below is a structured summary of payment methods, shipping terms, return & refund rules, and common delivery FAQs for your reference.
1. Payment Method
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You can select products based on your preferences and place orders via cash on delivery (COD).
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For returns, please refer to the mall’s return agreement.
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If you have any questions after receiving the goods, contact our 24/7 online customer service promptly!
2. Shipping Terms
(1) Shipping Cost
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Free shipping for all orders.
(2) Dispatch Time
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After your order is successfully placed, we will prepare and dispatch goods in the order of receipt.
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Dispatch period: Approximately 3 working days.
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Dispatch is available on Saturdays, Sundays, and national holidays (no restriction to weekday delivery).
(3) Estimated Arrival Time
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Approximately 7–10 working days from the date of dispatch.
(4) Signing Instructions
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When placing an order, please provide a valid delivery address and contact phone number for signing.
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Upon receiving the goods, inspect them on-site: Check if the outer packaging is intact, the quantity matches the order details, and the shopping list is complete. Do not open the mobile phone packaging (if applicable) before signing.
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You have the right to refuse acceptance if the outer packaging seal is damaged or torn.
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If you cannot sign in person, entrust others to do so and ensure they follow the above inspection requirements.
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Couriers are only responsible for delivering the item to the designated address; anyone at the address (e.g., receptionist) may sign for it. We cannot guarantee delivery to a specific individual.
(5) Order Modification & Stranded Orders
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For risk control reasons, orders cannot be modified after confirmation. Please ensure the correct address and phone number are provided when placing an order. We apologize for any inconvenience.
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Stranded orders (undeliverable due to insufficient information) will be held by the courier for 5 days.
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The Company will notify you via email; please reply to the email or contact customer service within 5 days.
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Unreplied orders will be returned to the warehouse and refunded after 5 days. We appreciate your understanding.
3. Return & Refund Policy
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You may request a full refund if the ordered product is defective.
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Return and refund methods and conditions are subject to the product’s sales page and order process records.
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Returned goods must retain the integrity of all items, gifts, accessories, packaging, and accompanying documents/materials (including physical invoices, if provided). You must also sign any required documents (e.g., credit notes) as per legal regulations. Failure to meet these requirements will result in refusal of the return/refund request.
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You understand and agree that when the Company processes a refund (for returns, unaccepted orders, or contract cancellation/termination), we will handle necessary legal documents (e.g., invoices, credit notes) on your behalf.
4. Delivery FAQs
Q1: Can I specify the delivery time when placing an order?
A1: Delivery time varies depending on the "Transportation Company" listed in your order’s shipping information.
Q2: How can I complain about the courier?
A2: Contact the local service hotline of the "Transportation Company" specified in your order’s shipping information.
Q3: How long does delivery take?
A3: Under normal circumstances, delivery will be completed within 7 working days from the dispatch date (Sundays excluded).
Q4: What should I note when inspecting and signing for the goods?
A4: Ensure the outer packaging is intact. The recipient may refuse to accept goods with damaged packaging.
Q5: Do I need to provide identification to receive the goods?
A5: No. Couriers are only responsible for delivering to the designated address; anyone at the address (e.g., receptionist) may sign for it. We cannot guarantee delivery to a specific individual.
Q6: What if my order was signed for by someone else without authorization?
A6: Contact the corresponding courier company via the "Transportation Company" information in your order and reach out to their local customer service.
Q7: How can I track the delivery status from the cooperative vendor?
A7: Track the status through the corresponding courier company using the "Transportation Company" information in your order.
For further clarification on terms or delivery issues, please contact us at service@mail.moxlore.com. Our customer service team is available 24/7 to assist you.